Quoting: F Body
Sent a rather terse e-mail to Ducati Aylesbury last night, no reply as yet
Just got an e-mail now :
Dear F Body,
Thank you for your email - I am very sorry to hear of your bad experience with our service department on Saturday. Steve Brockbank has been away for the last couple of weeks, but tells me he has now put your sales invoice in the post, so that should at least be one issue resolved.
I take on board your comments about the state of the department, although I do feel that the customer area in front of the counter is in fact very tidy. Admittedly, there is some disruption on the other side at the moment as were in the process of Ebaying all our old stock and there are a number of items waiting to be sent out.
There should, however, be no issues with paperwork as the job card for your service would have been printed off by our parts manager when you arrived.
Unfortunately, the service light on your Monster works on kilometres rather than miles and comes on at 1000km, which is 625 miles. Ryan, my parts manager who you dealt with on Saturday, is very apologetic for negelecting to explain this to you when you collected the bike. This would obviously have saved you the inconvenience of coming all the way back.
I am hoping that our diagnostic equipment will be sorted in the next couple of days and we will then be able to turn the service light off for you. Alternatively, if there is another Ducati dealership closer to you, I would be happy to arrange for them to do this instead. It's an easy job and should only take a few minutes.
I can assure you that the current lack of diagnostic equipment will not have affected your service in any way and that your bike has been serviced thoroughly.
If you have not completely lost faith in us and are prepared to
give us another chance, I will gladly make a note on your account to give
you a discount on your next service.
I will be in touch as soon as our equipment is up and running again - in the
meantime, please let me know if there is anything else we can do for you.
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After Sales Manager
On Yer Bike
Aylesbury