I was recommended to use ebuyer by at least 3 people so I was expecting good things from them. Hopefully I was the exception to the norm as the standard of service since I ordered rrom them is nothing short of shocking.
I ordered the NAS unit on Friday; would I like a saturday delivery at a small increase? yes please I say. It will be with you before 6pm on saturday.
Email confirmation that the payment has been received; another that the order has been processed and a final one to say it has been dispatched to Parcel Force.
Saturday comes and goes. No delivery. So I check their Track Order facility. Hmmm, it shows Order being Picked.
Sunday comes and goes. No delivery.
The parcel force number shows as not valid on the PF website.
This morning I called Ebuyer and asked them to look into it. Its being dispatched from a secondary warehouse - ie we're having to buy one in - and will be dispatched today/tomorrow they say. Hold on, I paid for saturday delivery; ok she says, we can schedule delivery for satirday of you don't mind waiting!!!
I explain again that it should have been delivered this saturday. But we didn't get hold of one until today. Thats not my problem, you accepted the order and took the money. At the very least I want a refund of the saturday delivery I say. That might be a problem she says as we couldn't have delivered it until we got it in stock. But you stock shows you have over a 100; yes she says but we don't physically hold them. I asked her is she understood what 'stock' meant.
Ok, I want delivery in the morning, I have meetings all day and can't stay in. It will come via DPD she says and gives me a consignnent number, its been dispatched already.
4 hours later I've had a reply back from DPD to say no it hasn't, they haven't even had an order to collect it.
I call Ebuyer back; why did you lie to me? It hasn't been dispatched at all. He put the phone down.
I call back and get assured that she will call me back straight away to let me know whats going on. Their website still says it being picked.
2 Hours later I call them; whats going on? am I getting it delivered tomorrow morning?. Don't know, we'll call you straight back. I'll jold I say, no need I'll call you within 5 minutes.
A hour later I get another dispatch note confirming it has been picked up by DPD. I call them, they say the consignment number won't show until morning but he can call the driver. 3 minutes later he confirms the driver has collected from them but definitely nothing for my postcode.
So I call back again - their phones must only take incoming calls - and say I want to cancel the order. Its been dispatched they say. Bollocks I reply, no it hasn't and I'm fed up chasing it.
Then they told me how I might have to wait for upto a fortnight for the money back as they have to wait for the unit to come back to them and be checked over. But its not left you I say so how can it be damaged?? we don't know until we've checked it - and by the way, we won't refund delivery charges because we have to pay to get it back!!!!!
I then went onto amazon - £21 cheaper and free delivery to the office tomorrow.
I shall **** them from a very great height if they don't refund that money within the next 4 days.
