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Other Forums => Computers and Games => Topic started by: FUBAR on February 21, 2011, 10:42:17 pm

Title: Windows Update not working...
Post by: FUBAR on February 21, 2011, 10:42:17 pm

There's something wrong with my PC and despite efforts on my part I can't see how to fix it.

Symptoms:
- Windows Live Messenger Cannot log in because the service is unavailable
- Windows Explorer occasionally crashes
- IE always offers to restore my last session on the 1st opening after boot-up.
- Some DVD Autorun functions are crashing immediately with no resolutions available.

Main issue
- Windows update cannot currently check for updates because the service is not running. You may need to restart your computer.
- the "Fix problems with Windows Update" Troubleshooter cannot start because a problem is preventing its operation.

Actions so far:
-   Uninstalled ATI Catalyst Control Centre (because a forum suggested this could be an issue) No Change.
-   Checked Windows update is actually running in Administration tools/Services – Stopped it, restarted it, rebooted & tried again – No Change
-   Run a full system Virus Scan – No infections
-   Run “Microsoft Fix-it” on this link: http://support.microsoft.com/kb/971058   - (No changes)

I did have a virus alert a few days ago but this was contained & deleted by AVG including deleting registry entries it created, however windows update and MSN had both stopped working prior to this.
I’m not too worried about MSN for now, I just want windows update to work properly.

Anyone got any ideas?  cos i'm stuck... (http://www.mkb.cc/forum/smileys/dontknow.gif)

Title: Windows Update not working...
Post by: Andy on February 21, 2011, 11:46:47 pm

Did it happen after you ran an update? I remember in the dark ages of having a PC of updating it and having grief from a crappy update they sent out.

I take it you've run the virus software since?

Title: Windows Update not working...
Post by: FUBAR on February 22, 2011, 12:43:54 am

Quoting: Andy

Did it happen after you ran an update

No, i've not updated for a while (coupe of months maybe, I don;t have the auto-update on)

Quoting: Andy

I take it you've run the virus software since?

Yes today, clean bill of health

Title: Windows Update not working...
Post by: nick69 on February 22, 2011, 07:11:49 am

I had this ages ago and all it needed was to restore factory setting to IE.

Title: Windows Update not working...
Post by: Incursus on February 22, 2011, 07:40:29 am

(http://www.mkb.cc/forum/smileys/dontknow.gif)

Title: Windows Update not working...
Post by: Jamieg285 on February 22, 2011, 08:53:44 am

[tongue-in-cheek]

Have you tried buying a Mac

[/tongue-in-cheek]

(http://www.mkb.cc/forum/smileys/coat.gif)

Title: Windows Update not working...
Post by: FUBAR on February 22, 2011, 12:26:13 pm

Quoting: nick69

I had this ages ago and all it needed was to restore factory setting to IE.

Ok, i'll try that if i get time this evening.

Title: Windows Update not working...
Post by: FUBAR on February 23, 2011, 08:50:18 pm

Quoting: FUBAR

Ok, i'll try that if i get time this evening.

Didn't work.

I really don't want to have to re-install windows etc etc (http://www.mkb.cc/forum/smileys/sad.gif)

Title: Windows Update not working...
Post by: art b on February 23, 2011, 11:15:53 pm

cant ya do a system restore, to just b4 you had the virus warning...(http://www.mkb.cc/forum/smileys/dontknow.gif)






[sent from my apple mac]...(http://www.mkb.cc/forum/smileys/tongue.gif)

Title: Windows Update not working...
Post by: F Body on February 24, 2011, 07:20:18 pm

Anything to do with this (http://www.mkb.cc/forum/smileys/dontknow.gif)

http://www.bbc.co.uk/news/technology-12564651

Title: Windows Update not working...
Post by: FUBAR on February 25, 2011, 12:13:40 am

Na, thats a different issue

Title: Windows Update not working...
Post by: FUBAR on March 09, 2011, 06:59:47 pm

Seems i've managed to pick up a nasty "win32/ heur" Trojan...

its extremely difficult to remove so it looks like its a case of backing up everything except .exe files & screensaver files & reformating. (http://www.mkb.cc/forum/smileys/down.gif)

Title: Windows Update not working...
Post by: F Body on March 09, 2011, 07:10:31 pm

Quoting: FUBAR

Seems i've managed to pick up a nasty "win32/ heur" Trojan...

That's the trouble with internet porn (http://www.mkb.cc/forum/smileys/sad.gif)

Think your self lucky, In my day if you got a virus you I had to go down to the clinic and drop your pants (http://www.mkb.cc/forum/smileys/rolleyes.gif)

Title: Windows Update not working...
Post by: Andy on March 09, 2011, 09:53:49 pm

Fecking Trojans! Tis what finally made me make the jump, that and Vista.

Title: Windows Update not working...
Post by: art b on March 10, 2011, 10:45:45 am

Quoting: FUBAR

its extremely difficult to remove so it looks like its a case of backing up everything except .exe files & screensaver files & reformating.

running windoze is like a hobby on its own....(http://www.mkb.cc/forum/smileys/tongue.gif)

Title: Windows Update not working...
Post by: Roadkill on March 10, 2011, 12:08:24 pm

Quoting: FUBAR

Trojan

Why have I all of a sudden got that "TROJAN MAN" sketch from Robot Chicken stuck in my head !?

(http://www.mkb.cc/forum/smileys/lol.gif)

It get through the Virus Scanner then ?