Author Topic: Connecting to Broadband - Help required ! (Read 1285 times)

Roadkill · « **on:** December 10, 2007, 11:37:23 am »

O.K, I'll shorten this as much as poss . .

My Dad has recently subscribed to BT broadband . . and recently brought a new wireless router. (originally set up for talk-talk).

I plugged everything in O.K - put the CD in and followed the instructions, installed software for the (USB) wireless plug-in thingy, then the software for the router.

All O.K, gets to the last stage where it asks for username and password . . . . .

Now, I put in what it said on BT's letter to my Dad . . no go . . . double-checked and did it again, still wouldn't connect.

Read the BT manual - here it said use @btbroadband .com not @btinternet .com . . . so I tried this . . . . it also mention that you don't need a password.

So at this point I try multiple combos of usernames and passwords / no passwords . . .

Still says it's not connecting.

By chance I click on the IE icon (out of morbid curiousity) and low and behold it connects.

I don't know how but needless to say the first site I type in is MKB (

).

Cool, dunno what I did but it's sorted.

I then restart the PC in order for it to recognise the printer (which needs drivers downloading).

It restarts normally but now is unable to establish a connection.

I try everything I can think of including uninstalling all the software and starting from scratch . . . only this time I can't even get to installing the router software part as it can't connect to it (although it says it can see it and says it has a 58% signal strength).

I restart the router (power off / on) but still doesn't want to know.

Roadkill · « **Reply #1 on:** December 10, 2007, 11:50:52 am »

Sidenote :

During the first install I had Nortons installed and on . . . it kept bugging me so I later disabled it . . . .

Doubt that has anything to do with it, but . . . .

Big Mouse · « **Reply #2 on:** December 10, 2007, 12:59:29 pm »

In my experience your problem is highlighted in your second paragraph....'BT broadband '

BT have attained a level of ineptitude that is beyond the equal of all but the most appalling of corporate bodies. It is equalled only by their total disregard for customer satisfaction and their greed for whatever funds you may have left in your account each month after paying for their non existent service.

Incursus · « **Reply #3 on:** December 10, 2007, 01:37:53 pm »

Quoting: Roadkill

Connecting to Broadband - Help required !

Did you try a hammer?

Can have a look if ya want.

Has the bt activation date passed?

Allanv · « **Reply #4 on:** December 10, 2007, 03:32:14 pm »

try the username as listed on the letter and bt as the password

oh looky posting without reading again ignore this old fool

edit 3 try my first suggestion

55starchief · « **Reply #5 on:** December 10, 2007, 03:33:57 pm »

Quoting: Incursus

Has the bt activation date passed?

was wondering the same as beofre you might get occasional connection

Roadkill · « **Reply #6 on:** December 10, 2007, 05:37:57 pm »

Quoting: Allanv

try the username as listed on the letter and bt as the password

Tried that . . . although think I used "BT" instead of "bt".

Quoting: Incursus

Has the bt activation date passed?

I ain't that stupid.

It was sometime in November.

Quoting: Incursus

Did you try a hammer?

Towards the end it was tempting . . . . .

Roadkill · « **Reply #7 on:** December 11, 2007, 10:44:17 am »

I'm surprised no-one has any ideas . . . . kinda makes me feel better.

Incursus · « **Reply #8 on:** December 11, 2007, 11:04:05 am »

Quoting: Roadkill

I'm surprised no-one has any ideas . . . . kinda makes me feel better.

Need to see it really. Too many variables

The most unpredictable of which is your involvement.

RK + Computer =

55starchief · « **Reply #9 on:** December 11, 2007, 11:07:12 am »

Quoting: Incursus

The most unpredictable of which is your involvement

Roadkill · « **Reply #10 on:** December 11, 2007, 11:58:11 am »

Quoting: Incursus

The most unpredictable of which is your involvement.

Quoting: 55starchief

I don't see that as a burn . . . more of a compliment.

Roadkill · « **Reply #11 on:** December 11, 2007, 05:43:33 pm »

Quoting: Incursus

Need to see it really.

Have you got half hour spare tomorrow night, after work . . . ?

Roadkill · « **Reply #12 on:** December 12, 2007, 08:02:45 am »

Incursus · « **Reply #13 on:** December 12, 2007, 11:51:00 am »

Quoting: Roadkill

Have you got half hour spare tomorrow night, after work . . . ?

yeah fink so.

art b · « **Reply #14 on:** December 12, 2007, 12:05:23 pm »

1/2 an hour......

Incursus · « **Reply #15 on:** December 12, 2007, 12:41:22 pm »

Quoting: art b

1/2 an hour......

Yeah I know....dreamer

art b · « **Reply #16 on:** December 12, 2007, 12:50:14 pm »

NOOB......

Allanv · « **Reply #17 on:** December 12, 2007, 12:52:49 pm »

username and pass

then check these settings are correct

PPPOE
VPI/VCI 0,38

And dont forget to set the correct speed in the Vortex Manipulator.

Roadkill · « **Reply #18 on:** December 12, 2007, 01:04:02 pm »

Quoting: Allanv

VPI/VCI 0,38

That was definately right.

Quoting: Allanv

PPPOE

Think so . . . .

Quoting: Incursus

yeah fink so.

What time can you be there (I finish at 6pm) and I'll let the parental units know.

Or I can pick you up from CR #2 . . .

Incursus · « **Reply #19 on:** December 12, 2007, 01:57:53 pm »

Quoting: Roadkill

Or I can pick you up from CR #2 . . .

Need to pickup my CD wallet (just incase)

Should be home 17:20ish

Roadkill · « **Reply #20 on:** December 12, 2007, 02:10:58 pm »

Quoting: Incursus

Should be home 17:20ish

I'll be at yours at 6.15pm (need to get petrol first).

Be ready.

art b · « **Reply #21 on:** December 12, 2007, 03:20:42 pm »

check the toggle rate to the dip switches.

then try turning it off then on again..