Quoting: Roadkill
Nice passing of the Buck, Mr Cox.
Indeed and I've just had another reply from Aylesbury Ducati :
Dear F Body,
I am glad that you have managed to get your service light reset - as I said
in my last email, I would have been happy to contact another dealer on your
behalf. We have received the codes that we need to sort out our diagnostic
equipment and this will be up and running again by the end of today.
I do understand your concern but please bear in mind that the diagnostic
problems were with the new Monster 696, 1100 and Hypermotards only (not
across the whole range), the fault occurred very recently, and we have not
carried out a major service on any of these models during this time. It
sounds as though you think we have been deliberately lying to our customers!
We have done our best to get the problem sorted as quickly as possible - I
don't think we can be held responsible for the equipment failing.
I have modified my service spreadsheet so that it reads 625 miles instead of
600 but, if you were to check your warranty and service book, it does in
fact say "1000km", which is equivalent to 625 miles. The reason we don't
tell all our customers at time of booking that they must exceed this mileage
is because servicing is also based on time, so this could potentially void
their warranty. I apologised on behalf of my colleague for failing to
explain to you about the service light when you collected your bike, as it
was noted on your job card and is not normally something we would overlook.
Hopefully this won't happen again.
Regards,
Heather Swinney
After Sales Manager
On Yer Bike
Tel: 01296 655 569
Fax: 01296 655 950
Email: service@onyerbike.net
Waffle - Waffle - Waffle and I won't be using them again
