On your Mac go to:
Applications - Utilities -> Network Utility
Go to the "Ping" tab.
Enter
www.mkb.cc in the box and press "Ping".
It should give you something like this:
Ping has started…
PING mkb.cc (208.109.181.72): 56 data bytes
64 bytes from 208.109.181.72: icmp_seq=0 ttl=50 time=148.460 ms
64 bytes from 208.109.181.72: icmp_seq=1 ttl=50 time=148.039 ms
If it doesn't enter 208.109.181.72 into the box and press "Ping" and see if that gives you a result like the above.
If you can't "ping" the site by name but can by IP address it means your router isn't resolving DNS (or your Mac isn't being given a DNS server address as part of its DHCP request). Call Virgin if you've already tried restarting it.
If neither ping works then there is a routing problem most likely further upstream. This is unlikely if your neighbours router can get to the site though.
To check this go to the "Traceroute" tab and enter in
www.mkb.cc and press "Trace"
You should get something like this:
Traceroute has started…
traceroute to mkb.cc (208.109.181.72), 64 hops max, 72 byte packets
1 router (192.168.2.1) 3.723 ms 0.930 ms 0.879 ms
2 * * *
3 * * *
4 10.1.2.158 (10.1.2.158) 17.337 ms 14.751 ms 13.693 ms
5 206.165.73.37 (206.165.73.37) 180.916 ms 195.186 ms 15.506 ms
6 64.210.13.110 (64.210.13.110) 135.720 ms 135.742 ms 135.649 ms
7 ip-216-69-188-45.ip.secureserver.net (216.69.188.45) 145.332 ms 145.662 ms 145.068 ms
8 ip-216-69-188-45.ip.secureserver.net (216.69.188.45) 145.077 ms 145.582 ms 145.457 ms
9 p3slh089.shr.phx3.secureserver.net (208.109.181.72) 145.832 ms 146.221 ms 145.931 ms
10 p3slh089.shr.phx3.secureserver.net (208.109.181.72) 145.397 ms 145.232 ms 145.202 ms
This show every "hop" along the way between you and the mkb site.
If all you get is the * * * stuff at some point then the routing is broken at that point. I get a couple at first because the first 2 hops must've been set by my SP to not respond to this, but the important thing is I eventually end up at the same IP address that the Ping test above revealed instead of it ending up in *** at some point forever.
If you do eventually just keep getting *** then Virgin or somewhere on the internet there is a routing problem. This would manifest itself as a problem getting to some sites but not others. You can report this to Virgin.
